Borrowers need to state the terms of the dispute in writing to:
University of Kentucky Student Account Services 18 Funkhouser Building Lexington, KY 40506-0054
If Student Account Services is unable to resolve the dispute, borrowers may seek assistance from the Department of Education’s Federal Student Aid Ombudsman Group.
The Ombudsman Group may be contacted at:
Phone: 1-800-433-3243
Fax: 606-396-4821
Website:https://studentaid.gov/help-center/answers/article/how-to-contact-ombudsman-group